Travel Info

To enter Jamaica a valid passport is required. Citizens of the U.S, the UK, Canada and other major European countries are not required to have a visa to visit Jamaica, but must present a valid passport when leaving and or re-entering their country. All visitors are required to travel with a return ticket or onward ticket for entry into Jamaica. Other nationalities please contact your local Jamaican embassy, Consulate or Jamaica Tourism office or visit www.visitjamaica.com to verify correct documentation needed. We encourage you to PLEASE check your passport ASAP and make sure that it’s up to date and valid for at least 6 months after your arrival date in Jamaica. If your passport is set to expire within 6 months of your arrival date in Jamaica, Jamaican customs will not let you enter the country (check with your airline as well for the current rules in place).

The online version of the Immigration/Customs Declaration(C5) form will now allow air  passengers to input their information in advance of traveling and to submit online through a secure portal.   Please go to the link below for the free jamaica government site.

Do not pay for this service! The link below will take you to the official Government portal, there are other unofficial sites that will come up in a web search and offer the form for a fee, avoid these sites as they are a scam.

https://enterjamaica.com

Upon arrival in Montego Bay,  go through Immigration, claim your bags and proceed to Customs. Enter the Green line if you are a tourist and have nothing to declare. After you have cleared customs, continue through the doors to the Ground Transportation area with your luggage. 

Yes. Island Gigs provides round-trip transfers to and from Sangster International Airport (MBJ) in Montego Bay, Jamaica, as part of your package cost. Once your airfare is purchased, you will need to log in to your account and enter your flight information so we may schedule your transportation to and from the resort. Please note: If you have a reservation at Hideaway at Royalton Blue Waters and are arriving before the start of the event we can provide the transfer from the airport to the resort. However, if you plan to arrive early and are staying somewhere other than Hideaway at Royalton Blue Waters, you will need to coordinate your own transportation to the resort. The transfers we are able to provide are only from the airport to the resort and back at the conclusion of the event. 

Also note: Airport Transfers are only included to and from Montego Bay Sangster International Airport; no other airports in the area will be serviced.

Once in the transportation area, proceed to the JTL (Jamaica Tours Limited – Booth #21). JTL will be your Transfer Company and will transport you from the airport to HIDEAWAY ROYALTON BLUE WATERS JAMAICA. Your bus ride will be approximately 35 Minutes. 

*Please Note: If you plan to arrive early and are staying somewhere other than HIDEAWAY ROYALTON BLUE WATERS JAMAICA (booked with Island Gigs), you will need to coordinate your own transportation to the resort. The transfers we are able to provide are only from the airport to resort and back at the conclusion of the event. 

If your flight is delayed inbound our transportation company will be aware through the airport communication. Island Gigs will automatically hold your room until your arrival. If your flight is delayed on your return, please check with the JTL booth in the lobby of your respective hotel to update your transportation departure time. If at the airport already, check with your airline.

Upon arrival at HIDEAWAY ROYALTON BLUE WATERS JAMAICA, you will be escorted to the resort check-in area.  The hotel will check you in at the front desk. If your room is not ready at the time of check-in at the hotel, you can store your bags and take full advantage of everything the resort offers. *Please note:   Hotel check-in time is between 3-4 PM. If you are arriving in a private vehicle before the check-in time, we can not guarantee access to the resort. Early arrival does not offer you priority check-in or placement.

Island Gigs will be in the hotel lobby upon your arrival to welcome you and offer you everything you need for your ultimate music experience. Please note:  If you arrive several days before your event, Island Gigs may not be present until 1 day prior to the start of your event.

See your hotel concierge or butler where applicable in order to make a reservation for the spa or restaurants on site.

Yes. To book side trips speak to an Island Gigs representative and they will direct you to the proper desk.

You will receive a copy of your schedule of events along with your letter emailed to you from Island Gigs prior to departure.  For all schedules and schedule updates you will need to download the Island Gigs app on your phone.

Island Gigs will have a desk set up in the lobby of your hotel from 10am - 6pm every day.*

*Please note - If there is anything urgent outside of Island Gigs lobby hours contact the front desk at your hotel.   They will have the ability to contact Island Gigs for assistance.

To confirm your return transfer time,  please check your bus time before 5 PM the day before your departure with a JTL representative at the JTL counter at the HIDEAWAY ROYALTON BLUE WATERS JAMAICA. If there is any question, a JTL representative will be available to assist. Please check out before your transfer departure time and be ready for your departure to the airport at least 15 minutes before your pick-up time.*

* Please note- you must check out of the hotel and be listed on the departure list in order to board the bus. Transportation to the airport is only provided from the host hotel to the Montego Bay Sangster International Airport (MBJ).

Check-out time is at 11 am. Please contact a bellman to pick up your bags.

You are required to check out with the front desk and receive clearance of incidental costs like spa services and other room charges. You will not be allowed to get on the transfer bus if you do not properly check out. 

Please check with the JTL or the Island Gigs Tour Desk 24 hours before your departure transfer time and location.

Our new resort is located in Trelawny Parish, which is about 35 minutes from Sangster International Airport

Yes, all Island Gigs guests will be exclusive to the entire Hideaway at Royalton Blue Waters side of the resort. Royalton White Sands is next door..  Hideaway Blue Waters guests (our guests) have full privileges at Royalton White Sands, but the reverse is not permitted.

The resort offers 12 restaurants and 11 bars. Enjoy local and international delights in buffet-style or a la carte dining venues, then grab a signature cocktail, and mingle with other guests at the many on-site bars. Note: A few restaurants are located in a shared space between resorts where the family side also has access.

Yes, HIDEAWAY at ROYALTON BLUE WATERS JAMAICA is an adult only resort, 18+ years old.

All rooms with Diamond Club privileges have Butler Service

Yes, there is a beautiful swimmable white sand beach on the property.

Yes, the stage will be on the beach with satellite bars for drink service.

Yes, Hideaway at Royalton Blue Waters offers various water no fee sports activities, including snorkeling, paddle boarding, kayaking, sailing  and introductory scuba diving lessons.* 

*Additonal costs may apply

Yes, Hideaway at Royalton Blue Waters does have a spa called The Royal Spa. It offers a variety of treatments, including massages, body treatments, and wellness services. The spa also features a hydrotherapy circuit and uses sustainable products.*

During our event the normal dress code will be waived. While no bathing suits are allowed, t shirts, shorts and sandals will be acceptable

There is no smoking in indoor spaces like  bars, restaurants, or rooms. There are several smoking areas on the property and smoking will be allowed at the beach during the concerts.

Yes, the resort has elevators in each block.

Yes, all rooms come with either a balcony or patio.